Refund policy

Return and Refund Policy
Last updated: November 8, 2026

Returns

  • Regular returns: 30 days after delivery.
  • Holiday returns: Purchases made November 1–December 31, 2026 can be returned until January 31, 2027, or 30 days after delivery, whichever is later.
  • Condition: Unused and in the condition received.
  • Return shipping: Paid by the customer for change-of-mind returns.
  • Contact: Email info@makerprostudio.com before sending anything back.

Items must be returned in the same condition they were received. We may reduce your refund if an item has been used, damaged, or handled more than necessary. Contact us to start a return and we'll send you the return address.

Non-returnable items
The following can't be returned:

  • Digital downloads (PDF patterns), once downloaded
  • Kitchen items that have been used or washed, or have had food contact (dishcloths, cozies, coasters, cutting boards)
  • Custom or personalized orders

Contact us if you have questions about whether a specific item can be returned.

Cutting board guarantee
Our cutting boards are built to last. If a glue joint fails or the board cracks or splits within 1 year of delivery under normal use and care, email us a photo and we’ll repair it, replace it with a comparable board, or refund it, at no cost to you.

This guarantee doesn’t cover damage from the dishwasher, soaking, prolonged standing water, direct heat, or lack of regular oiling, or normal wear like knife marks. See the care instructions included with your board.

Damages and issues
Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, at no cost to you.

Exchanges
Most of our items are one of a kind or made in small batches, so we don't offer direct exchanges. Return the item for a refund and place a new order for the item you want.

Cancellations
Orders can be canceled within 24 hours of purchase if they haven't shipped yet. See our Shipping Policy for details on made-to-order items.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or payment provider may need extra time to post it. If you don't see your refund within 10 business days of approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Maker Pro Studio is a trade name of Maker LLC.